{"id":25895,"date":"2018-06-12T08:13:32","date_gmt":"2018-06-12T02:43:32","guid":{"rendered":"https:\/\/git-staging.wpastra.com\/?p=25895"},"modified":"2023-12-28T16:08:23","modified_gmt":"2023-12-28T10:38:23","slug":"best-checkout-experience","status":"publish","type":"post","link":"https:\/\/git-staging.wpastra.com\/es\/guides-and-tutorials\/best-checkout-experience\/","title":{"rendered":"C\u00f3mo proporcionar la mejor experiencia de pago en su tienda de comercio electr\u00f3nico"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p>Hay muchas cosas que pueden impedir que los visitantes conviertan en tu sitio WooCommerce. P\u00e1ginas que se cargan lentamente, fotos de productos poco favorecedoras, textos plagados de errores... Tienes un p\u00fablico dif\u00edcil de contentar, as\u00ed que deber\u00edas estar encantado cuando empieces a ver ventas a trav\u00e9s del sitio.<\/p>\n\n\n\n<p>Dicho esto, las tasas de conversi\u00f3n del comercio electr\u00f3nico son notoriamente bajas y parecen reducirse cada a\u00f1o. La tasa de conversi\u00f3n media de los sitios web en el primer trimestre de 2017 fue de 2,48%. Esto significa que tu p\u00e1gina de pago de comercio electr\u00f3nico debe estar en plena forma.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-ensure-the-best-checkout-experience-for-customers\">\u00bfC\u00f3mo garantizar la mejor experiencia de pago a los clientes?<\/h2>\n\n\n\n<p>Lo que funciona para un sitio web de comercio electr\u00f3nico puede no funcionar para todos los dem\u00e1s. Dicho esto, hay ciertas pr\u00e1cticas recomendadas que puedes seguir y que te permitir\u00e1n crear con maestr\u00eda una experiencia de pago que anime a los visitantes a completar sus compras.<\/p>\n\n\n\n<p>Para empezar, utilice la funci\u00f3n <a href=\"https:\/\/git-staging.wpastra.com\/go\/woocommerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">WooCommerce<\/a> y <a href=\"https:\/\/git-staging.wpastra.com\/es\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tema Astra<\/a>. A continuaci\u00f3n, active el <a href=\"https:\/\/git-staging.wpastra.com\/es\/docs\/woocommerce-integration-overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Complemento WooCommerce<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1244\" height=\"903\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/activate-woocommerce-addon.jpg\" alt=\"Activate WooCommerce Add-on\" class=\"wp-image-62299\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/activate-woocommerce-addon.jpg 1244w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/activate-woocommerce-addon-300x218.jpg 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/activate-woocommerce-addon-1024x743.jpg 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/activate-woocommerce-addon-768x557.jpg 768w\" sizes=\"(max-width: 1244px) 100vw, 1244px\" \/><\/figure>\n\n\n\n<p>Esto le dar\u00e1 a\u00fan m\u00e1s <a href=\"https:\/\/git-staging.wpastra.com\/es\/woocommerce-tutorial\/woocommerce-checkout-page\/\" target=\"_blank\" rel=\"noreferrer noopener\">dise\u00f1o y personalizaci\u00f3n de la caja<\/a> as\u00ed que aseg\u00farese de que las tiene antes de continuar. Analicemos ahora qu\u00e9 se necesita para crear una experiencia de pago que impulse la conversi\u00f3n en tu sitio web.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-remove-distractions\">1. Elimine las distracciones <\/h3>\n\n\n\n<p>El primer paso en este proceso es eliminar las distracciones innecesarias de la caja.<\/p>\n\n\n\n<p>Utilizaci\u00f3n de la <strong>Astra Pro Complemento WooCommerce<\/strong>puede activar f\u00e1cilmente este tipo de comprobaci\u00f3n sin distracciones en el<strong> Apariencia &gt; Men\u00fa Personalizar<\/strong>.<\/p>\n\n\n\n<p>Vaya a Dise\u00f1o &gt; WooCommerce &gt; P\u00e1gina de Pago.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1366\" height=\"671\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/distraction-free-checkout-image.jpg\" alt=\"Distraction free checkout\" class=\"wp-image-62300\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/distraction-free-checkout-image.jpg 1366w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/distraction-free-checkout-image-300x147.jpg 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/distraction-free-checkout-image-1024x503.jpg 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/distraction-free-checkout-image-768x377.jpg 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" \/><\/figure>\n\n\n\n<p>Selecci\u00f3nalo, Publica los cambios, y ver\u00e1s que desaparecen la cabecera y el pie de p\u00e1gina del sitio principal al pasar por caja.<\/p>\n\n\n\n<p>En \u00faltima instancia, su objetivo debe ser conseguir que los visitantes pasen directamente por caja sin distracciones. La eliminaci\u00f3n de la cabecera y el pie de p\u00e1gina es esencial para ello, ya que elimina la barra de navegaci\u00f3n, los enlaces a redes sociales y otras distracciones que podr\u00edan hacer que los clientes pensaran en volver atr\u00e1s.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-determine-checkout-options\"> 2. Determinar las opciones de pago<\/h3>\n\n\n\n<p>Hoy en d\u00eda, los consumidores esperan tener opciones. A la hora de elegir en un sitio web, podr\u00eda incluir:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Un formulario de acceso (si les permite crear cuentas en el sitio)<\/li><li>Un formulario de pago para invitados (si le parece bien que se salten el inicio de sesi\u00f3n)<\/li><li>Inicio de sesi\u00f3n en Facebook o Google con un solo clic (si desea esa integraci\u00f3n)<\/li><li>Opci\u00f3n de pago con un solo clic a trav\u00e9s de PayPal o Amazon (si prefiere que un tercero se encargue de la transacci\u00f3n)<\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/www.warbyparker.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Warby Parker<\/a> simplifica las cosas con dos opciones de pago:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1366\" height=\"645\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/warby-parker-signin-page.jpg\" alt=\"Warby Parker checkout options\" class=\"wp-image-62301\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/warby-parker-signin-page.jpg 1366w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/warby-parker-signin-page-300x142.jpg 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/warby-parker-signin-page-1024x484.jpg 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/warby-parker-signin-page-768x363.jpg 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" \/><\/figure>\n\n\n\n<p>Depende de usted qu\u00e9 opciones tienen m\u00e1s sentido para su sitio y sus clientes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-streamline-the-form\">3. Racionalizar el formulario <\/h3>\n\n\n\n<p>Hay ocasiones en las que un formulario de pago de una sola p\u00e1gina tiene sentido. Si se requiere muy poca informaci\u00f3n (por ejemplo, una direcci\u00f3n de env\u00edo y el n\u00famero de la tarjeta de cr\u00e9dito), podr\u00edas salirte con la tuya con ese tipo de dise\u00f1o.<\/p>\n\n\n\n<p>Sin embargo, para las comprobaciones m\u00e1s rigurosas, lo mejor es dividir el formulario en varios pasos como <a href=\"https:\/\/www.rei.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">REI<\/a> ha hecho:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1012\" height=\"741\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/rei-checkout-form.jpg\" alt=\"REI checkout form\" class=\"wp-image-62302\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/rei-checkout-form.jpg 1012w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/rei-checkout-form-300x220.jpg 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/rei-checkout-form-768x562.jpg 768w\" sizes=\"(max-width: 1012px) 100vw, 1012px\" \/><\/figure>\n\n\n\n<p>Esto te permitir\u00e1:<\/p>\n\n\n\n<p>Que el formulario de contacto de cada p\u00e1gina sea breve, est\u00e9 claramente etiquetado y, en consecuencia, sea r\u00e1pido de rellenar. A primera vista, <a href=\"https:\/\/shop.nordstrom.com\" target=\"_blank\" rel=\"noreferrer noopener\">Nordstrom's<\/a> parece bastante engorroso. Como cliente, no lo notar\u00e1, ya que los campos sobredimensionados y las etiquetas descriptivas aceleran el proceso de pago:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1019\" height=\"800\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/nordstroms-checkout-form.jpg\" alt=\"Nordstrom checkout form\" class=\"wp-image-62303\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/nordstroms-checkout-form.jpg 1019w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/nordstroms-checkout-form-300x236.jpg 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/nordstroms-checkout-form-768x603.jpg 768w\" sizes=\"(max-width: 1019px) 100vw, 1019px\" \/><\/figure>\n\n\n\n<p>Organice la informaci\u00f3n recopilada en cada p\u00e1gina de forma l\u00f3gica, lo que significa que tambi\u00e9n puede a\u00f1adir una etiqueta descriptiva en la parte superior para que los clientes sepan qu\u00e9 informaci\u00f3n se requiere en esa p\u00e1gina. LA Fitness utiliza estas \"migas de pan\" de la barra de progreso:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1218\" height=\"788\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/LA-Fitness-Breadcrumbs.jpg\" alt=\" LA Fitness Breadcrumbs\" class=\"wp-image-25902\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/LA-Fitness-Breadcrumbs.jpg 1218w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/LA-Fitness-Breadcrumbs-300x194.jpg 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/LA-Fitness-Breadcrumbs-768x497.jpg 768w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/LA-Fitness-Breadcrumbs-1024x662.jpg 1024w\" sizes=\"(max-width: 1218px) 100vw, 1218px\" \/><\/figure>\n\n\n\n<p>Evite que los clientes se marchen frustrados si env\u00edan incorrectamente un formulario y tienen que rellenarlo todo de nuevo. <a href=\"https:\/\/git-staging.wpastra.com\/go\/hostgator\/\" target=\"_blank\" rel=\"noreferrer noopener\">HostGator<\/a> Los avisos instant\u00e1neos de error son \u00fatiles en este sentido:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1027\" height=\"732\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/hostgators-instant-error-notice.jpg\" alt=\"HostGators instant error notice\" class=\"wp-image-62304\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/hostgators-instant-error-notice.jpg 1027w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/hostgators-instant-error-notice-300x214.jpg 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/hostgators-instant-error-notice-1024x730.jpg 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2020\/07\/hostgators-instant-error-notice-768x547.jpg 768w\" sizes=\"(max-width: 1027px) 100vw, 1027px\" \/><\/figure>\n\n\n\n<p>B\u00e1sicamente, cualquier cosa que pueda hacer para eliminar la fricci\u00f3n al rellenar el formulario de contacto es ideal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-make-the-cta-big-and-bold\"> 4. Haga la CTA grande y audaz<\/h3>\n\n\n\n<p>Dise\u00f1e una llamada a la acci\u00f3n grande y de colores llamativos que indique a los visitantes exactamente lo que va a ocurrir cuando hagan clic en ella.<\/p>\n\n\n\n<p>\u00bfContinuar\u00e1n a la p\u00e1gina siguiente?<\/p>\n\n\n\n<p>\u00bfTendr\u00e1n ahora la posibilidad de \"Revisar los detalles del pedido\"?<\/p>\n\n\n\n<p>\u00bfComprar\u00e1n por fin?<\/p>\n\n\n\n<p>Haz que el bot\u00f3n sea descriptivo. Que sea bonito. Y no te compliques con la ubicaci\u00f3n. Debe ir directamente en la parte inferior del formulario de contacto.<\/p>\n\n\n\n<p>Un consejo que me gustar\u00eda dar aqu\u00ed es el truco de la CTA desvanecida que muchos sitios web utilizan hoy en d\u00eda. B\u00e1sicamente, se ve un bot\u00f3n como este utilizado en el <a href=\"https:\/\/www.moviepass.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">MoviePass<\/a> sitio web:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/MoviePass-CTA-1024x552.png\" alt=\"MoviePass CTA\" class=\"wp-image-25904\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/MoviePass-CTA-1024x552.png 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/MoviePass-CTA-300x162.png 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/MoviePass-CTA-768x414.png 768w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/MoviePass-CTA.png 1259w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Sin embargo, los clientes saben que se ha borrado porque el formulario est\u00e1 incompleto. Es una forma mucho m\u00e1s sencilla y limpia de lidiar con esas molestas notificaciones de error que tienes que enviar a los clientes cuando estropean un formulario.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5-build-trust\"> 5. Generar confianza<\/h3>\n\n\n\n<p>A pesar de que cada a\u00f1o aumentan los ingresos generados por el comercio electr\u00f3nico, muchos consumidores siguen preocupados por la seguridad real de su informaci\u00f3n. Aunque usted sepa que su <a href=\"https:\/\/git-staging.wpastra.com\/es\/resources\/fastest-managed-wordpress-hosting\/\" target=\"_blank\" rel=\"noreferrer noopener\">plan de alojamiento web ofrece<\/a> DDoS y protecci\u00f3n contra malware y que su <a href=\"https:\/\/git-staging.wpastra.com\/es\/plugins\/best-wordpress-security-plugins\/\" target=\"_blank\" rel=\"noreferrer noopener\">Plugins de seguridad de WordPress<\/a> pretenden cubrir todo lo dem\u00e1s, los clientes no pueden verlo.<\/p>\n\n\n\n<p>Entonces, \u00bfc\u00f3mo infundir confianza en la caja?<\/p>\n\n\n\n<p>Una marca o sello de confianza desempe\u00f1a un papel importante. B\u00e1sicamente, un sello de confianza es un s\u00edmbolo que informa a los clientes de las medidas que se han tomado para protegerlos.<\/p>\n\n\n\n<p>Lo primero que debe utilizar (y no deber\u00eda ser negociable) es un certificado SSL. Esto pondr\u00e1 una capa extra de encriptaci\u00f3n entre tu servidor y los clientes.<\/p>\n\n\n\n<p>En <a href=\"https:\/\/www.birchbox.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Birchbox<\/a> El sitio web tiene la nota \"Seguro\", el candado, letras verdes y, por supuesto, el \"https:\/\/\" indicativo de un certificado SSL en la barra de direcciones:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"546\" height=\"31\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/Birchbox-SSL.png\" alt=\"Birchbox SSL\" class=\"wp-image-25906\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/Birchbox-SSL.png 546w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/Birchbox-SSL-300x17.png 300w\" sizes=\"(max-width: 546px) 100vw, 546px\" \/><\/figure>\n\n\n\n<p>A continuaci\u00f3n, incluya los logotipos de las opciones de pago fiables que ofrece. Si permite el procesamiento de pagos de PayPal, a\u00f1ada el logotipo. Si acepta MasterCard, Visa y Discover, incluya esos logotipos. Demostrar que su sitio trabaja con los mejores para procesar pagos tranquilizar\u00e1 a los clientes.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"520\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/WP-Astra-Trust-Seals.png\" alt=\"WP Astra Trust Seals\" class=\"wp-image-25907\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/WP-Astra-Trust-Seals.png 988w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/WP-Astra-Trust-Seals-300x158.png 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2018\/04\/WP-Astra-Trust-Seals-768x404.png 768w\" sizes=\"(max-width: 988px) 100vw, 988px\" \/><\/figure>\n\n\n\n<p>Lo bueno de esto es que no s\u00f3lo viene con el reconocible logotipo de McAfee, sino que tambi\u00e9n incluye otras marcas de confianza como:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Garant\u00eda de devoluci\u00f3n del dinero<\/li><li>Una declaraci\u00f3n de seguridad<\/li><li>Enlaces a las condiciones generales y a la pol\u00edtica de privacidad<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"wrapping-up\">Conclusi\u00f3n <\/h2>\n\n\n\n<p>Como dise\u00f1ador web, dispone de muchas herramientas para garantizar la mejor experiencia de pago a sus clientes. Al final del d\u00eda, sin embargo, todo lo que realmente necesita es proporcionar una experiencia segura, r\u00e1pida y conveniente para los clientes, as\u00ed que conc\u00e9ntrese en c\u00f3mo satisfacer esas necesidades antes de hacer cualquier otra cosa.<\/p>","protected":false},"excerpt":{"rendered":"<p>Hay muchas cosas que pueden impedir que los visitantes conviertan en tu sitio WooCommerce. P\u00e1ginas de carga lenta, fotos de productos poco favorecedoras, textos plagados de errores... Tienes un p\u00fablico dif\u00edcil de contentar, as\u00ed que deber\u00edas estar encantado cuando empieces a ver ventas a trav\u00e9s del sitio. Dicho esto, las tasas de conversi\u00f3n del comercio electr\u00f3nico son notoriamente bajas [...]<\/p>","protected":false},"author":9,"featured_media":25996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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