{"id":86934,"date":"2021-04-22T18:05:33","date_gmt":"2021-04-22T12:35:33","guid":{"rendered":"https:\/\/git-staging.wpastra.com\/?post_type=docs&#038;p=86934"},"modified":"2023-10-12T09:27:54","modified_gmt":"2023-10-12T03:57:54","slug":"check-support-ticket-history","status":"publish","type":"docs","link":"https:\/\/git-staging.wpastra.com\/es\/docs\/check-support-ticket-history\/","title":{"rendered":"\u00bfC\u00f3mo puedo consultar mi historial de incidencias?"},"content":{"rendered":"<p>Recientemente hemos puesto en marcha un nuevo sistema de tickets que le permite comprobar su <strong>Historial de tickets de soporte.<\/strong><\/p>\n\n\n\n<p><strong>Paso para comprobar el historial de tickets de soporte<\/strong> &#8212;<\/p>\n\n\n\n<p>Si ha abierto una incidencia con nosotros desde nuestros formularios de asistencia, o ha enviado un correo electr\u00f3nico a nuestro servicio de asistencia, puede ver el historial de incidencias en la secci\u00f3n <a href=\"https:\/\/help.brainstormforce.com\/help\/3209315858\/tickets\/\">Mis entradas<\/a> p\u00e1gina. <\/p>\n\n\n\n<p>Aqu\u00ed tienes una captura de pantalla de c\u00f3mo quedar\u00eda la p\u00e1gina - <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"633\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2023\/10\/image-1024x633.png\" alt=\"\" class=\"wp-image-164370\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2023\/10\/image-1024x633.png 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2023\/10\/image-300x186.png 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2023\/10\/image-768x475.png 768w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2023\/10\/image-1536x950.png 1536w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2023\/10\/image-2048x1267.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Para rastrear o ver los billetes, confirme si el billete se abri\u00f3 despu\u00e9s del 1 de agosto de 2023.<\/p>\n<\/blockquote>\n\n\n\n<p>Una vez abierta una incidencia, podr\u00e1 seguir su estado e incluso responder a ella desde la misma ventana.<\/p>","protected":false},"excerpt":{"rendered":"<p>Recientemente hemos implementado un nuevo sistema de tickets que le permite comprobar su historial de tickets de soporte. Paso para comprobar el historial de tickets de soporte - Si ha abierto un ticket con nosotros desde nuestros formularios de soporte, o ha enviado un email a nuestro soporte, puede ver el historial del ticket en la p\u00e1gina Mis Tickets. Aqu\u00ed hay una captura de pantalla 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