{"id":130177,"date":"2022-08-17T16:31:51","date_gmt":"2022-08-17T11:01:51","guid":{"rendered":"https:\/\/git-staging.wpastra.com\/?post_type=docs&#038;p=130177"},"modified":"2022-12-19T12:23:57","modified_gmt":"2022-12-19T06:53:57","slug":"the-blank-screen-in-the-customizer-area","status":"publish","type":"docs","link":"https:\/\/git-staging.wpastra.com\/es\/docs\/the-blank-screen-in-the-customizer-area\/","title":{"rendered":"La pantalla en blanco en el \u00e1rea del Personalizador\u00a0"},"content":{"rendered":"<p>La pantalla en blanco en el \u00e1rea del personalizador es un escenario com\u00fan si tiene agotamiento de recursos.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/ast-customizer-is-blank.png\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/ast-customizer-is-blank-1024x689.png\" alt=\"Customizer is blank\" class=\"wp-image-130178\" width=\"1024\" height=\"450\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Razones<\/h3>\n\n\n\n<p>Puede haber m\u00faltiples razones por las que esto pueda estar ocurriendo. En este documento te daremos las pautas de por qu\u00e9 puede ocurrir y c\u00f3mo solucionarlo. Las razones m\u00e1s comunes son:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u00edmite bajo de memoria PHP<\/li>\n\n\n\n<li>Escasa asignaci\u00f3n de recursos en su cuenta por parte de su proveedor de alojamiento<\/li>\n\n\n\n<li>Bajo rendimiento de su cuenta de alojamiento<\/li>\n\n\n\n<li>Agotamiento del l\u00edmite de recursos<\/li>\n<\/ul>\n\n\n\n<p>Hablemos de c\u00f3mo solucionar estos problemas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 1: Volver a lo b\u00e1sico<\/h3>\n\n\n\n<p>El primer y principal paso para resolver este problema es desactivar todos los plugins temporalmente y ver si eso resuelve el problema. A continuaci\u00f3n, active los plugins para ver qu\u00e9 plugin est\u00e1 causando el problema. Si esto est\u00e1 relacionado con un plugin que est\u00e1 causando conflicto, puede desactivar el plugin de forma permanente o ponerse en contacto con el creador del plugin para una soluci\u00f3n.<\/p>\n\n\n\n<p>Tambi\u00e9n es una buena idea comprobar si el problema est\u00e1 relacionado con el tema. Por favor, intente cambiar a otro tema, como&nbsp;<a href=\"https:\/\/www.google.com\/url?q=https:\/\/wordpress.org\/themes\/twentytwentyone&amp;sa=D&amp;source=editors&amp;ust=1660737095732765&amp;usg=AOvVaw0_xsTT35QFjADLKB3i54CH\">Veinte Veintiuno<\/a>y compruebe si el problema persiste. Si es as\u00ed, entonces no es el tema que causa el error.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 2: L\u00edmite de memoria PHP<\/h3>\n\n\n\n<p>Una vez que haya confirmado que el problema no est\u00e1 relacionado con un plugin o el tema, tendr\u00e1 que comprobar el l\u00edmite de memoria PHP de su sitio web. Para ello, vaya a la p\u00e1gina&nbsp;<strong>Herramientas&gt;Salud del sitio.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-1.png\"><img decoding=\"async\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-1-1024x431.png\" alt=\"Site health\" class=\"wp-image-130179\" height=\"450\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-1-1024x431.png 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-1-300x126.png 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-1-768x323.png 768w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-1.png 1314w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Haga clic en la pesta\u00f1a Informaci\u00f3n<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-1.png\"><img decoding=\"async\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-1-1024x369.png\" alt=\"toos-site-health-info\" class=\"wp-image-130180\" height=\"450\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-1-1024x369.png 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-1-300x108.png 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-1-768x277.png 768w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-1.png 1319w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Despl\u00e1cese hacia abajo hasta la opci\u00f3n del servidor y aseg\u00farese de que el l\u00edmite de memoria PHP se establece en un m\u00ednimo de 256M y el tama\u00f1o m\u00e1ximo de archivo de carga se establece en 60M.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-server.png\"><img decoding=\"async\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-server-1024x407.png\" alt=\"toos-site-health-info-server\" class=\"wp-image-130181\" height=\"450\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-server-1024x407.png 1024w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-server-300x119.png 300w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-server-768x305.png 768w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/08\/toos-site-health-info-server.png 1331w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>En caso de que la configuraci\u00f3n anterior no est\u00e9 actualizada en su sitio web, puede cambiarla accediendo al panel de control de su cuenta de alojamiento o ponerse en contacto con el proveedor de alojamiento para que la cambie por usted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 3: Pocos recursos<\/h3>\n\n\n\n<p>La mayor\u00eda de las veces, los proveedores de alojamiento establecen recursos inferiores a los que usted tiene derecho en su cuenta, lo que puede provocar que el personalizador se quede en blanco. P\u00f3ngase en contacto con el proveedor de alojamiento y solicite que se asigne el m\u00e1ximo de recursos a su cuenta. Esto garantizar\u00e1 que nunca se quede sin recursos cuando el sitio web est\u00e9 intentando cargarse en el servidor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 4 : Agotamiento del l\u00edmite de recursos<\/h3>\n\n\n\n<p>Si todo funciona correctamente y a\u00fan as\u00ed se encuentra con este error, ser\u00eda que su sitio web excede el l\u00edmite del servidor Apache. En este caso, deber\u00e1 editar el archivo htaccess y a\u00f1adirle el siguiente c\u00f3digo. Puede hacerlo desde el panel de control de su proveedor de alojamiento o desde el cliente FTP. Le recomendamos encarecidamente que haga una copia de seguridad de su sitio web antes de editar el archivo htaccess manualmente. He aqu\u00ed un ejemplo&nbsp;<a href=\"https:\/\/git-staging.wpastra.com\/es\/docs\/backup-your-website-in-less-than-10-minutes\/\">art\u00edculo<\/a>&nbsp;que le explicar\u00e1 c\u00f3mo hacer una copia de seguridad de su sitio web.<\/p>\n\n\n\n<p><strong>Edici\u00f3n del archivo .htaccess desde cPanel<\/strong><\/p>\n\n\n\n<p>Acceda a su cuenta de alojamiento, vaya a cPanel y seleccione Administrador de archivos.<\/p>\n\n\n\n<p>Desde el Administrador de archivos, vaya a la carpeta public_html. El archivo .htaccess se encuentra en esta carpeta. Cuando lo encuentre, haga clic con el bot\u00f3n derecho y seleccione Editar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"487\" height=\"408\" src=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/09\/word-image-8.png\" alt=\"\" class=\"wp-image-133991\" srcset=\"https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/09\/word-image-8.png 487w, https:\/\/git-staging.wpastra.com\/wp-content\/uploads\/2022\/09\/word-image-8-300x251.png 300w\" sizes=\"(max-width: 487px) 100vw, 487px\" \/><\/figure>\n\n\n\n<p>A\u00f1ada el siguiente c\u00f3digo en su archivo htaccess y haga clic en guardar y cerrar.<\/p>\n\n\n\n<pre class=\"wp-block-code\" data-no-translation=\"\" data-no-auto-translation=\"\"><code>&lt;IfModule mod_substitute.c&gt;\nSubstituteMaxLineLength 10m\n&lt;\/IfModule&gt;<\/code><\/pre>\n\n\n\n<p>Esto deber\u00eda resolver el problema y obtendr\u00e1 las opciones del personalizador en su sitio web.<\/p>","protected":false},"excerpt":{"rendered":"<p>La pantalla en blanco en el \u00e1rea del personalizador es un escenario com\u00fan si tiene agotamiento de recursos. Razones Puede haber m\u00faltiples razones por las que esto puede estar sucediendo. En este documento, le daremos las pautas de por qu\u00e9 esto podr\u00eda suceder y c\u00f3mo resolverlo. Las razones m\u00e1s comunes son: [...]<\/p>","protected":false},"author":86,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"docs_category":[116,1959],"docs_tag":[],"class_list":{"0":"post-130177","1":"docs","2":"type-docs","3":"status-publish","5":"docs_category-astra-customizer-settings","6":"docs_category-starter-templates"},"spectra_custom_meta":{"wp_last_modified_info":["December 19, 2022 @ 12:23 PM"],"wplmi_shortcode":["[lmt-post-modified-info]"],"_edit_lock":["1671532414:89"],"_wplmi_last_modified":["2022-12-19 12:23:57"],"rank_math_internal_links_processed":["1"],"rank_math_seo_score":["25"],"_edit_last":["89"],"tap_disable_autolinker":["no"],"tap_autolink_inside_heading":["global"],"tap_autolink_random_placement":["global"],"tap_post_autolinker_limit":["0"],"rank_math_analytic_object_id":["1881"],"views":["7650"],"rank_math_primary_docs_category":["116"],"helpful":["16"],"unhelpful":["25"],"redirects":["28"],"_wp_old_slug":["unable-to-import-starter-templates-customizer-is-empty"],"pfd_related_docs":[""],"rank_math_og_content_image":["a:2:{s:5:\"check\";s:32:\"16d512197b766008346e59b9d5a29b75\";s:6:\"images\";a:1:{i:0;i:130178;}}"],"_trp_automatically_translated_slug_es_ES":["la-pantalla-en-blanco-en-el-area-del-personalizador"],"_uag_page_assets":["a:9:{s:3:\"css\";s:2495:\".wp-block-uagb-container.uagb-block-debf2792 .uagb-container__shape-top svg{width: calc( 100% + 1.3px );}.wp-block-uagb-container.uagb-block-debf2792 .uagb-container__shape.uagb-container__shape-top .uagb-container__shape-fill{fill: rgba(51,51,51,1);}.wp-block-uagb-container.uagb-block-debf2792 .uagb-container__shape-bottom svg{width: calc( 100% + 1.3px );}.wp-block-uagb-container.uagb-block-debf2792 .uagb-container__shape.uagb-container__shape-bottom .uagb-container__shape-fill{fill: rgba(51,51,51,1);}.wp-block-uagb-container.uagb-block-debf2792 .uagb-container__video-wrap video{opacity: 1;}.wp-block-uagb-container.uagb-is-root-container .uagb-block-debf2792{max-width: 100%;width: 100%;}.wp-block-uagb-container.uagb-is-root-container.alignfull.uagb-block-debf2792 > .uagb-container-inner-blocks-wrap{--inner-content-custom-width: min( 100%, 1200px);max-width: var(--inner-content-custom-width);width: 100%;flex-direction: column;align-items: center;justify-content: center;flex-wrap: nowrap;row-gap: 0px;column-gap: 0px;}.wp-block-uagb-container.uagb-block-debf2792{box-shadow: 0px 0px   #00000070 ;padding-top: 0px;padding-bottom: 0px;padding-left: 0px;padding-right: 0px;margin-top: 0px !important;margin-bottom: 0px !important;margin-left: 0px;margin-right: 0px;overflow: visible;border-color: inherit;row-gap: 0px;column-gap: 0px;}@media only screen and (max-width: 976px) {.wp-block-uagb-container.uagb-is-root-container .uagb-block-debf2792{width: 100%;}.wp-block-uagb-container.uagb-is-root-container.alignfull.uagb-block-debf2792 > .uagb-container-inner-blocks-wrap{--inner-content-custom-width: min( 100%, 1024px);max-width: var(--inner-content-custom-width);width: 100%;}.wp-block-uagb-container.uagb-block-debf2792{padding-top: 0px;padding-bottom: 0px;padding-left: 0px;padding-right: 0px;margin-top: 0px !important;margin-bottom: 0px !important;margin-left: 0px;margin-right: 0px;}}@media only screen and (max-width: 767px) {.wp-block-uagb-container.uagb-is-root-container .uagb-block-debf2792{max-width: 100%;width: 100%;}.wp-block-uagb-container.uagb-is-root-container.alignfull.uagb-block-debf2792 > .uagb-container-inner-blocks-wrap{--inner-content-custom-width: min( 100%, 767px);max-width: var(--inner-content-custom-width);width: 100%;flex-wrap: wrap;}.wp-block-uagb-container.uagb-block-debf2792{padding-top: 0px;padding-bottom: 0px;padding-left: 0px;padding-right: 0px;margin-top: 0px !important;margin-bottom: 0px !important;margin-left: 0px;margin-right: 0px;}}\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:8:{i:0;s:14:\"core\/paragraph\";i:1;s:10:\"core\/image\";i:2;s:12:\"core\/heading\";i:3;s:9:\"core\/list\";i:4;s:14:\"core\/list-item\";i:5;s:9:\"core\/code\";i:6;s:14:\"uagb\/container\";i:7;s:14:\"core\/shortcode\";}s:8:\"uag_flag\";b:1;s:11:\"uag_version\";s:10:\"1775430236\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"]},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Arindam","author_link":"https:\/\/git-staging.wpastra.com\/es\/author\/arindamm\/"},"uagb_comment_info":0,"uagb_excerpt":"The blank screen in the customizer area is a common scenario if you have resource exhaustion. Reasons There could be multiple reasons why this could be happening. In this document, we will provide you with the guidelines of why this could happen and how to resolve this. The most common reasons are: Let\u2019s talk about&hellip;","_links":{"self":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs\/130177"}],"collection":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/users\/86"}],"replies":[{"embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/comments?post=130177"}],"version-history":[{"count":0,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs\/130177\/revisions"}],"wp:attachment":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/media?parent=130177"}],"wp:term":[{"taxonomy":"docs_category","embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs_category?post=130177"},{"taxonomy":"docs_tag","embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs_tag?post=130177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}