{"id":103158,"date":"2021-09-01T14:42:05","date_gmt":"2021-09-01T09:12:05","guid":{"rendered":"https:\/\/git-staging.wpastra.com\/?post_type=docs&#038;p=103158"},"modified":"2021-09-06T15:42:13","modified_gmt":"2021-09-06T10:12:13","slug":"faqs-vip-care","status":"publish","type":"docs","link":"https:\/\/git-staging.wpastra.com\/es\/docs\/faqs-vip-care\/","title":{"rendered":"Preguntas frecuentes - VIP Care"},"content":{"rendered":"<p><strong>\u00bfCu\u00e1l es la diferencia entre Asistencia VIP y Asistencia Premium?<\/strong><br>Siempre hemos querido ofrecer la mejor asistencia a nuestros usuarios. La asistencia Premium por defecto garantiza respuestas en el plazo de un d\u00eda, mientras que la Asistencia VIP te lleva m\u00e1s arriba en la cola y se asegura de que recibas respuesta lo antes posible.<\/p>\n\n\n\n<p><strong>\u00bfQu\u00e9 puede esperar de nuestra ayuda?<\/strong><br>Queremos estar ah\u00ed en cada paso para ayudarle a configurar las cosas con nuestros productos. Puede consultar nuestra <a href=\"https:\/\/store.brainstormforce.com\/support-policy\/\">pol\u00edtica de ayudas<\/a> para saber m\u00e1s.<\/p>\n\n\n\n<p><strong>\u00bfSignifica VIP Care que recibir\u00e9 asistencia los fines de semana?<\/strong><br>Por lo general, nuestro horario de atenci\u00f3n al cliente es de lunes a viernes. Pero, como eres un cliente VIP, \u00a1tambi\u00e9n estamos aqu\u00ed para ayudarte durante los fines de semana!<\/p>\n\n\n\n<p><strong>\u00bfC\u00f3mo puedo enviar un ticket de asistencia VIP?<\/strong><br>Disponemos de un formulario independiente para identificar las entradas procedentes de clientes VIP. Debe enviar un ticket de soporte desde el <a href=\"https:\/\/store.brainstormforce.com\/support\">p\u00e1gina de asistencia espec\u00edfica<\/a> para asegurarse de que est\u00e1 etiquetado y en cola en la lista correcta.<\/p>\n\n\n\n<p><strong>\u00bfC\u00f3mo puedo optar a la asistencia VIP Care?<\/strong><br>Si ya es cliente y desea pasar a la asistencia VIP, puede <a href=\"https:\/\/store.brainstormforce.com\/vip-care\/\">adquiera el abono desde aqu\u00ed<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00bfCu\u00e1l es la diferencia entre Asistencia VIP y Asistencia Premium? Siempre hemos querido ofrecer la mejor asistencia a nuestros usuarios. La asistencia Premium por defecto garantiza respuestas en el plazo de un d\u00eda, mientras que VIP Care te lleva m\u00e1s arriba en la cola y se asegura de que recibas respuesta lo antes posible. \u00bfQu\u00e9 puede esperar como parte [...]<\/p>","protected":false},"author":39,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"docs_category":[122],"docs_tag":[],"class_list":{"0":"post-103158","1":"docs","2":"type-docs","3":"status-publish","5":"docs_category-account-and-store"},"spectra_custom_meta":{"wp_last_modified_info":["September 6, 2021 @ 3:42 PM"],"wplmi_shortcode":["[lmt-post-modified-info]"],"_edit_lock":["1707817790:89"],"_edit_last":["39"],"tap_disable_autolinker":["no"],"tap_autolink_inside_heading":["global"],"tap_autolink_random_placement":["global"],"tap_post_autolinker_limit":["0"],"site-sidebar-layout":["default"],"site-content-layout":["default"],"theme-transparent-header-meta":["default"],"_yoast_wpseo_content_score":["90"],"_yoast_wpseo_estimated-reading-time-minutes":["1"],"views":["14157"],"_yoast_wpseo_primary_docs_category":["122"],"helpful":["12"],"unhelpful":["11"],"redirects":["0"],"rank_math_primary_docs_category":["122"],"rank_math_news_sitemap_robots":["index"],"rank_math_robots":["a:1:{i:0;s:5:\"index\";}"],"rank_math_analytic_object_id":["129"],"rank_math_internal_links_processed":["1"],"_trp_automatically_translated_slug_es_ES":["faqs-atencion-vip-2"]},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Suman","author_link":"https:\/\/git-staging.wpastra.com\/es\/author\/sumand\/"},"uagb_comment_info":0,"uagb_excerpt":"What is the difference between VIP Care and Premium Support?We\u2019ve always wanted to offer the best support to our users. The default premium support assures responses within a day while VIP Care takes you higher up the queue and makes sure you are answered as soon as possible. What can you expect as a part&hellip;","_links":{"self":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs\/103158"}],"collection":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/comments?post=103158"}],"version-history":[{"count":0,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs\/103158\/revisions"}],"wp:attachment":[{"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/media?parent=103158"}],"wp:term":[{"taxonomy":"docs_category","embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs_category?post=103158"},{"taxonomy":"docs_tag","embeddable":true,"href":"https:\/\/git-staging.wpastra.com\/es\/wp-json\/wp\/v2\/docs_tag?post=103158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}